Student Accounts Coordinator

Job Summary

This position is responsible for managing the college’s student accounts operations.  This position performs professional and managerial work pertaining to the development, implementation, and coordination of procedures related to the collection of amounts due the College from students, faculty, staff, and outside parties.  The Student Accounts Coordinator performs accounting functions that require a thorough knowledge of departmental operations and policies and may perform various accounting functions related to the recording and collecting of money due the College.  The Student Accounts Coordinator advises students in meeting financial responsibilities while remaining enrolled.  The Student Accounts Coordinator will serve as a campus site lead.  The Student Accounts Coordinator will serve as a student account customer lesion. (Two positions available)


  • Supervises the daily operations of the Bursar’s Office, including billing, collections, deposits, disbursements and records maintenance and participates in the establishment of policies and procedures
  • Manages the collections process; prepares accounts for transfer to collections agencies; updates relates student accounts weekly; and verifies agency fees
  • Manages and coordinates third-party accounts
  • Monitors campus collection activities of outstanding student accounts to ensure timely recovery of payments and to maintain appropriate accounts receivable levels
  • Participates in the reconciliation of the Bursar Office’s records with those of the Accounting Office to ensure the complete agreement of billing, receipts, disbursements and outstanding receivable records and reviews and reconciles all receivables to ensure validity and accuracy
  • Identifies and resolves problems and inconsistencies; determines appropriate corrective procedures; and researches and resolves student account issues and communicates results to students and other interested internal or external parties as appropriate
  • Assumes responsibility for the operation, maintenance, and program enhancement of the automated student information system as related to Bursar’s Office operations; processes and supervises data input; resolves input errors; and builds system tables
  • Establishes term’s fee rules in Banner and tests all Banner upgrades applicable to Banner Accounts Receivable tables
  • Manages processes of disbursements and refunds in accordance with state and federal regulations, accreditation standards, and Board of regent Policies
  • Assists with the analysis, planning, and implementation of new processes and information systems to better meet the needs of both internal and external customers
  • Oversees the action of weekly, monthly, quarterly and annual reports and analyses
  • Assists in the preparation of the annual financial report
  • Represents the Bursar’s Office at orientation presentations
  • Provides financial counseling for parents and students regarding payment options and payment plans with the authority to negotiate special arrangements; resolves problems and questions regarding student finances; and contacts and initiates the settling of student account balances in escalated or special situations
  • Prepares correspondence, including the student newsletter
  • Processes cash received from student payments, accounts receivable, government agencies, third-party       vendors, and internal college monetary transactions
  • This role is designed by the institution as a Position of Trust
  • Manages collection efforts related to College receivable system for all campus locations by understanding the accounting procedures and requirements pertaining to the College's accounts receivable system and how they are integrated with the other College systems, reviewing past due accounts to determine appropriate action, consulting with members of the College community regarding the status of past due accounts, and assuming responsibility for effective follow up on past due accounts
  • Promotes a professional image of the College in its debt collection effort by maintaining a good rapport between the College and the students, alumni, and friends, guiding and assisting students to meet their obligations while remaining enrolled at the College, and performing all collection functions in compliance with Board policy and State regulations
  • Process Monthly Invoice Billing Statements for Students and Third Party Vendors
  • Coordinates the maintenance of collection files by following Board procedures for the recording and filing of both written and personal communications with debtors regarding their delinquent accounts
  • Serves as backup front-line person at the Bursars window responding professionally and courteously to all inquiries from constituents, i.e. students, parents, lenders, faculty, administrative and support staff through personal and telephone communications
  • Prepares IRS form 1042-S
  • Serve as the student account customer lesion to include but no limited to outreach, phone calls, emails, and events
  • Prepares and submits quarterly sales tax returns
  • Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds
  • Contributes to the overall success of the Office of Fiscal Services by performing all other duties and responsibilities as assigned

Required Qualifications

  • Bachelor's degree in field relevant to position and three to five years of related experience; or equivalent combination of experience and education. 

Proposed Salary

Commensurate with expereince and education

Required Documents to Attach

  • Resume
  • Cover Letter
  • Unofficial transcripts if applicable

Knowledge, Skills, & Abilities

  • Knowledge of generally accepted accounting principles
  • Knowledge of college and university system accounts receivable procedures
  • Knowledge of collection procedures
  • Skill to make timely decisions
  • Skill in directing the work of personnel
  • Skill in the operation of computers and job related software programs
  • Skill in decision making and problem solving
  • Skill in interpersonal relations and in dealing with the public
  • Skill in oral and written communication