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AVP Banking Center Manager (Branch Manager)

Posted: 04/25/2021

Job Details

AVP Banking Center Manager (Branch Manager)
  • Job ID: 9219
  • Functional Area: Retail/Community Banking
  • Position Type: Full-Time Regular
  • Experience Required: 1 - 3 Years
  • Location: Douglasville-GA Hospital
  • Department: Community Banking
  • Education Required: Bachelors Degree
  • Relocation Provided:

Position Description:

About Us:

Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.


We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank. 


About You:

Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes:

  • Poised and enthusiastic leader
  • Highly organized with a strong sense of urgency, initiative and drive to achieve goals and objectives
  • Demonstrated ability to inspire team members to meet business objectives
  • Motivates and persuades team members to act
  • Accomplished inside business development leader
  • Tenacious focus on the delivery of an exceptional customer experience
  • Embraces operational excellence
  • Passionate about the successful delivery of Bank OZK’s retail value proposition


Your Role:

In this role, you will focus primarily on effectively and enthusiastically managing the banking center in our growth-oriented retail bank, providing leadership and setting high levels of accountability with team members. You will also provide business development leadership and management, primarily for inside sales. You will contribute your unique talents, skills and experiences to cultivate, maintain and strengthen relationships with the community, providing exceptional customer service while meeting the financial needs of our customers. You will lead your team and our bank to get better every day.


  • Manage inside  business development activities, promoting the bank’s full suite of consumer and business products, ensuring growth goals are achieved
  • Proactively serve as role model and coach business development activities, including opportunity spotting/referrals, relationship building, outbound calling and lobby management
  • Lead the team to develop professional relationships with customers, listening carefully to  customer needs, and matching products and services to meet their needs
  • Retain, grow and attract clients, generating growth that supports the bank’s goals
  • Oversee the day-to-day operations of the banking center and hold team members accountable for appropriate behaviors
  • Execute strategic and tactical plans to ensure sound operational performance, including effective audit results
  • Proactively resolve customer concerns in a timely, professional and positive manner
  • Lead by example and be a change agent to help banking center team members evolve to meet shifting customer needs and demands
  • Enthusiastically embrace, support and model the bank’s values and mission
  • Ensure regular and effective upstream and downstream communication with regional and division leadership and with banking center team members
  • Model talent development skills and business development skills to facilitate strong employee engagement
  • Identify and recruit talent to build a highly effective team
  • Display a high degree of integrity, trustworthiness and professionalism at all times
  • Follow Bank policy, procedures and guidelines to protect customers and bank assets


Job Expectations:

Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation


Position Requirements:


  • Bachelor degree or commensurate work experience required
  • 1+ year retail customer service and/or business development experience required
  • 1+ year business development management/leadership experience strongly preferred
  • Proven achievement of business growth goals and financial targets required
  • Experience managing, leading and coaching professionals required
  • Comprehensive knowledge of bank products/services and regulations required
  • NMLS preferred



Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.




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