Commercial Door Technician

  • Review Work Order information for accuracy and completeness before departing for job, including verifying address of customer location.
  • Understand the basics of track alignment, track adjustment, horizontal leveling with slight raise, adequate back hangs, and operator arm setting.
  • Assess installation requirements and planning the appropriate steps of the installation or repair process.
  • Direct the activities of any Helper(s) assigned to the job for assistance and answer any questions a helper may have concerning the assigned tasks or installation requirements.
  • Clean up all trash from job site.
  • Act as the primary interface to the customer representative for any questions, directives, or problem resolution.
  • Respond to customer questions in a truthful and pleasant manner.
  • Strive for complete installation of each job, exhausting all efforts which may include overtime and/or weekend work.
  • Note what actions need to be taken if the job cannot be finished or is not completed.
  • Ensure job site is safe and all materials are out of the way upon completion.
  • Return completed paperwork daily.
  • Housekeeping of truck, daily log book, standard DOT procedures.
  • Maintain a working knowledge of installed products.
  • Communicate with sales staff and field operations to ensure installation is complete and meets quality standards.
  • Follow OSHA and company safety procedures.
  • Maintain a customer-friendly attitude.
  • Attend and participate in all required safety meetings and training sessions.