Summary: Under the leadership of the President & CEO, this position is responsible for executing the Chamber’s operational, programmatic, and organizational priorities, including oversight of daily operations for Chamber events, membership, and administrative functions. The Director of Operations & Strategy serves as the primary internal operational lead, managing day-to-day activities within delegated authority and supporting continuity of operations in coordination with the President & CEO.
When the President & CEO is engaged in external responsibilities, the Director of Operations & Strategy is authorized to manage routine internal operations, staff oversight, scheduled programs, and time-sensitive matters within established policies and approved plans. Strategic direction, policy decisions, significant financial commitments, executive-level personnel actions, and external representation remain the responsibility of the President & CEO and Board of Directors.
Essential Duties and Responsibilities
Operations & Organizational Management
- Oversee the day-to-day operations of the Chamber, including operational service agreements and shared services.
- Support the President & CEO by coordinating and managing internal operations to ensure strategic initiatives are implemented effectively across teams.
- Partner with the President & CEO on organizational planning, staff leadership, and human resources matters.
- Serve as a trusted operational advisor to the President & CEO and act on their behalf for internal operational matters when delegated or when the CEO is out of the office.
- Direct cross-functional coordination among events, membership, and administrative teams.
- Develop and utilize data-driven reporting to support departments, programs, and events.
- Oversee the Chamber Foundation in conjunction with the President & CEO including Leadership Douglas, Youth Leadership Douglas and other programs.
- Support all Board of Directors and committee meetings, including preparation of materials and coordination with staff.
- Prepare and submit operational, membership, activity, and other organizational reports in a timely and accurate manner.
Staff Leadership & Management
- Provide direct supervision and leadership for staff supporting events, membership, and administrative functions.
- Support staff development, performance management, and cross-training to ensure operational continuity.
- Foster collaboration and alignment across teams to support organizational goals and culture.
- Manage day-to-day staff operations and routine management matters, escalating issues and decisions to the President & CEO as appropriate.
Events Management
- Provide senior operational oversight of Chamber events, ensuring alignment with priorities and expectations set by the President & CEO.
- Manage event logistics including timelines, registration tracking, facility selection, and vendor coordination.
- Oversee event budgets to ensure alignment with organizational priorities and fiscal responsibility.
- Develop and document standardized procedures, calendars, and timelines for event planning and execution.
- Lead post-event evaluations to assess outcomes and identify opportunities for improvement.
Membership Revenue, Engagement & Retention
- Provide oversight of membership revenue operations, including investor development, engagement, sponsorships, and membership retention.
- Support strategies to recruit, onboard, and retain members and investors.
- Oversee support staff that manage the investor engagement including Ambassador Program, ribbon cuttings, member milestones, and new member orientations.
- Ensure coordination between membership, events, and administrative teams to deliver a high-quality member experience.
- Monitor performance against revenue, engagement, and retention goals and proactively recommend operational improvements to the President & CEO.
Administrative & Office Operations
- Oversee administrative operations, including executive support, office management, and facilities coordination.
- Ensure accurate database management, member communications, and records retention.
- Support preparation of board materials, meeting minutes, contracts, and organizational documentation.
- Maintain confidentiality and ensure professional front-office operations.
- Manage internal workflows, routine approvals, and process efficiency in accordance with direction and authority delegated by the President & CEO.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks that may be assigned.
KNOWLEDGE, SKILLS AND ABILITIES
The successful candidate may come from a variety of backgrounds but should possess these attributes:
Preferred minimum five years’ experience in a leadership role. Minimum three years of supervisory and/or management experience required.
- Previous Chamber, government or nonprofit agency experience preferred.
- Relevant bachelor’s degree or demonstrated experience in finance, event management, nonprofit or hospitality
- Goal-oriented: Candidate must be results-driven, with a strong commitment to growing programs, events, and the small business community we serve
- Teamwork and leadership: Candidate must manage, motivate and work effectively with our team, as well as with partner and key stakeholder organizational leadership.
- Highly organized: Candidate must be able to effectively manage time in order to juggle multiple responsibilities.
- Executive presence: Comfortable representing the organization internally and externally when explicitly delegated by the President & CEO
- Technology savvy, experience with content management systems (CMS), or willingness to be trained in addition to presentation and design.
- Strong interpersonal and relationship building skills, ability to interact with senior level business leaders.
- Excellent business correspondence skills-both written and spoken to clients, stakeholders, and internal departments
- Positive attitude and a willingness to learn.
This job description reflects the essential duties and responsibilities, which may change or be amended from time to time. Additional duties and responsibilities may be assigned as determined by the President and CEO.
QUALIFICATIONS
In order to successfully perform this job, the applicant must be able to adequately carry out each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential duties.
Additional Preferred Skills:
- Microsoft 365 Suite Applications, including Word, Excel, PowerPoint, Teams, and Outlook
- Membership/non-profit CRM database management (preferably ChamberMaster)
- Electronic file sharing systems such as Dropbox or SharePoint
- Video meeting applications such as Zoom or WebEx
· Must have/maintain a dependable vehicle with proof of license and insurance.
Qualified applicants should submit the following to Sara Ray at ray@douglascountygeorgia.com
· Professional resume
· Cover Letter containing salary/commission requirements.
No phone calls or walk-ins will be accepted. Due to the high level of interest, not all applicants will be contacted. The Douglas County Chamber is an equal opportunity employer, a drug free-workplace, and an e-verify participant. All employment is contingent on the successful completion of a background check. The Douglas County Chamber is a high -performance, mission-driven, and strengths-based organization. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a compreh
